Privacy Policy

1. Introduction

Welcome to GoFast ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services and website.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (phone number, email address)
• Delivery addresses (pickup and drop-off locations)
• Payment information (processed securely through third-party payment processors)
• Vehicle information (for delivery partners)
• Government-issued ID and documents (for delivery partners)

2.2 Usage Information

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Location data (with your permission)
• Usage patterns and preferences
• Delivery history and transaction records

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling delivery requests
• Communicating with you about your deliveries
• Matching delivery requests with available delivery partners
• Processing payments and preventing fraud
• Improving our services and customer experience
• Sending promotional communications (with your consent)
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Delivery Partners: We share necessary information (name, phone number, addresses) to facilitate deliveries
• Service Providers: Third-party vendors who help us operate our business (payment processors, cloud storage providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Delivery records are typically retained for accounting and legal compliance purposes.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications
• Withdraw consent for location tracking
• Object to certain processing of your information

To exercise these rights, please contact us at the information provided below.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Location Data

Our mobile application may collect real-time location data to facilitate deliveries and provide accurate tracking. You can disable location services through your device settings, but this may limit certain features of our service.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam.