Terms of Service

1. Acceptance of Terms

Welcome to GoFast. By accessing or using our delivery services, website, or mobile application (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and GoFast. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2. Description of Service

GoFast provides a platform connecting customers who need delivery services with independent delivery partners. Our services include:

• Intra-city package delivery
• Bike and vehicle-based delivery services
• Enterprise logistics solutions
• Real-time tracking and notifications

GoFast acts as an intermediary platform and is not directly responsible for the execution of deliveries, which are performed by independent delivery partners.

3. User Accounts and Registration

3.1 Account Creation

To use certain features of our Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

3.2 Account Eligibility

You must be at least 18 years old to create an account and use our Service. By creating an account, you represent that you meet this age requirement.

4. User Responsibilities

4.1 Prohibited Items

You agree not to send the following items through our Service:

• Illegal substances, drugs, or contraband
• Weapons, explosives, or hazardous materials
• Perishable items without proper packaging
• Live animals or plants
• Stolen goods or counterfeit items
• Items that violate intellectual property rights
• Cash or negotiable instruments exceeding specified limits

4.2 Package Requirements

You are responsible for:

• Properly packaging items to prevent damage during transit
• Providing accurate package dimensions and weight
• Providing correct pickup and delivery addresses
• Being available at scheduled pickup and delivery times
• Declaring the contents and value of packages accurately

5. Delivery Partner Terms

5.1 Partnership Requirements

Delivery partners must:

• Be at least 18 years old with a valid driver's license
• Own or have legal access to a vehicle in good condition
• Maintain valid vehicle registration and insurance
• Provide accurate personal and vehicle information
• Undergo background verification as required

5.2 Partner Responsibilities

Delivery partners agree to:

• Handle packages with care and professionalism
• Deliver packages in a timely and safe manner
• Maintain communication with customers when necessary
• Comply with all traffic laws and regulations
• Accept liability for packages while in their custody

6. Pricing and Payments

6.1 Service Fees

Delivery fees are calculated based on distance, package size, delivery type, and current demand. All fees are displayed before you confirm a delivery request.

6.2 Payment Methods

We accept various payment methods including credit/debit cards, digital wallets, and cash on delivery (where available). All payments are processed securely.

6.3 Cancellations and Refunds

• Cancellations made within 5 minutes of booking are free
• Cancellations after partner assignment may incur charges
• Refunds for service failures will be processed within 7-10 business days
• Partial refunds may apply for incomplete deliveries

7. Liability and Insurance

7.1 Limited Liability

GoFast's liability is limited to the declared value of the package, up to a maximum of ₹10,000 per delivery, unless additional insurance is purchased. We are not liable for:

• Damages caused by improper packaging
• Loss of prohibited or undeclared items
• Delays due to circumstances beyond our control
• Indirect, consequential, or special damages

7.2 Insurance Options

Additional insurance coverage is available for high-value items. Insurance terms and premiums vary based on package value and type.

8. Intellectual Property

All content, trademarks, logos, and intellectual property on the GoFast platform are owned by GoFast or our licensors. You may not use, reproduce, or distribute any content without our express written permission.

9. Privacy and Data Protection

Your use of our Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our data practices.

10. Prohibited Conduct

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Harass, abuse, or harm delivery partners or other users
• Provide false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the Service
• Use automated systems to access the Service without permission
• Reverse engineer or copy any part of our platform

11. Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for:

• Violation of these Terms of Service
• Fraudulent or illegal activity
• Abusive behavior toward partners or staff
• Repeated cancellations or service misuse

Upon termination, your right to use the Service will immediately cease. We may retain certain information as required by law or for legitimate business purposes.

12. Dispute Resolution

12.1 Customer Support

For any issues or disputes, please first contact our customer support team. We are committed to resolving problems amicably.

12.2 Arbitration

Any disputes that cannot be resolved through customer support shall be settled through binding arbitration in accordance with Indian law, conducted in Guwahati, Assam.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. GOFAST DOES NOT GUARANTEE:

• Uninterrupted or error-free service
• Specific delivery times (estimates only)
• Availability of delivery partners at all times
• Accuracy of third-party information

14. Force Majeure

GoFast shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, riots, war, pandemic, government restrictions, or network failures.

15. Amendments

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through the Service. Your continued use after changes constitutes acceptance of the modified Terms.

16. Governing Law

These Terms are governed by the laws of India. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the courts of Guwahati, Assam, and you consent to the jurisdiction of such courts.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and GoFast concerning the Service.