Last Updated: November 6, 2025
Welcome to GoFast. By accessing or using our delivery services, website, or mobile application (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
These Terms constitute a legally binding agreement between you and GoFast. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.
GoFast provides a platform connecting customers who need delivery services with independent delivery partners. Our services include:
GoFast acts as an intermediary platform and is not directly responsible for the execution of deliveries, which are performed by independent delivery partners.
To use certain features of our Service, you must create an account. You agree to:
You must be at least 18 years old to create an account and use our Service. By creating an account, you represent that you meet this age requirement.
You agree not to send the following items through our Service:
You are responsible for:
Delivery partners must:
Delivery partners agree to:
Delivery fees are calculated based on distance, package size, delivery type, and current demand. All fees are displayed before you confirm a delivery request.
We accept various payment methods including credit/debit cards, digital wallets, and cash on delivery (where available). All payments are processed securely.
GoFast's liability is limited to the declared value of the package, up to a maximum of ₹10,000 per delivery, unless additional insurance is purchased. We are not liable for:
Additional insurance coverage is available for high-value items. Insurance terms and premiums vary based on package value and type.
All content, trademarks, logos, and intellectual property on the GoFast platform are owned by GoFast or our licensors. You may not use, reproduce, or distribute any content without our express written permission.
Your use of our Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our data practices.
You agree not to:
We reserve the right to suspend or terminate your account at any time, with or without notice, for:
Upon termination, your right to use the Service will immediately cease. We may retain certain information as required by law or for legitimate business purposes.
For any issues or disputes, please first contact our customer support team. We are committed to resolving problems amicably.
Any disputes that cannot be resolved through customer support shall be settled through binding arbitration in accordance with Indian law, conducted in Guwahati, Assam.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. GOFAST DOES NOT GUARANTEE:
GoFast shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, riots, war, pandemic, government restrictions, or network failures.
We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through the Service. Your continued use after changes constitutes acceptance of the modified Terms.
These Terms are governed by the laws of India. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the courts of Guwahati, Assam, and you consent to the jurisdiction of such courts.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and GoFast concerning the Service.